Unopened returns
The planned return window is 30 days from purchase for unused products in their original packaging with the seal intact. Contact support for approval and return instructions before sending anything.
Opened products
For hygiene reasons, opened or used intimate products are not eligible for change-of-mind returns, except where mandatory law requires otherwise. Defect claims remain eligible for assessment.
Return process
Email support with your order reference and request. Do not send returns to the company address unless support instructs you to do so.
Refunds & costs
An approved return will be inspected before a refund is processed. Original delivery charges may be deducted where legally permitted. Return postage allocation and refund timing will be confirmed before sales open.
Your rights
These commercial policies do not remove mandatory consumer rights in your country. If a product is faulty or not as described, contact support for an appropriate remedy.